Refunds and Cancellation

Last updated: October 17, 2026

Our promise

Pro costs $5 per month. If it is not for you, ask for your money back within 14 days of your first Pro payment and we will refund it in full, no questions asked. This applies to everyone, wherever you live, and is at least as generous as any statutory right of withdrawal.

How to ask for a refund

  • Email info@browseotter.com from the address on your account within 14 days of the first Pro payment.
  • Put "Refund" in the subject. You do not need to give a reason.
  • We will confirm by email, usually within 2 business days, cancel the subscription, and return the payment to the original payment method.
  • Your bank decides when the money appears. It typically takes 5 to 10 business days.

Renewals

Renewal payments are not refundable, because you can cancel any time before the next one and keep Pro until the end of the period you paid for. We will still refund a renewal if we charged you in error, charged you twice, or the law requires it. If a renewal charged you after you had already cancelled, tell us and we will refund it.

Lifetime Pro

  • Lifetime Pro costs $10 once. The same 14-day full refund applies from the day you buy it. A refunded lifetime purchase returns your account to the Free plan.
  • If you buy lifetime while on monthly Pro, we cancel the monthly subscription right away and automatically refund the unused part of the month you paid for.

How to cancel

  • Sign in, open Settings, and use the billing portal to cancel your subscription.
  • You keep Pro until the end of the month you already paid for. After that your account returns to the Free plan (up to 3 recordings, 1 active schedule, and 10 runs per rolling 24 hours).
  • Your recordings stay; if you are over the Free plan limits you will not be able to add more until you are back under them.
  • Deleting your account also cancels any active subscription immediately.

Failed payments and disputes

If a payment fails, your payment provider will retry before your plan returns to Free. If you think a charge is wrong, please email info@browseotter.com before disputing it with your bank so we can fix it faster. See also our Terms of Service.

Taxes

Prices may be shown without taxes. Where tax applies, it is included in the amount refunded for a refunded payment.