Terms of Service

Last updated: October 17, 2026

1. Agreement

These Terms govern your use of BrowseOtter, operated by Spartan (a trading name of Melos Bobi), a sole proprietor based in Kosovo("we", "us"), including the website at https://browseotter.com, the application, the API, and the BrowseOtter Recorder browser extension (together, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What the Service does

BrowseOtter lets you record a browser task and replay it automatically, on demand or on a schedule, with adaptive element matching when a page changes. It repeats the steps you recorded; it is not an AI agent and does not decide what to do on its own. Supported actions are navigation, click, text entry, select, scroll, wait, and data extraction. Uploads, downloads, drag-and-drop, CAPTCHA completion, and cross-origin iframes are not supported.

Runs are queued and executed by our worker. We do not guarantee when a queued or scheduled run starts, and runs may be delayed or fail, for example when a target website changes, blocks automation, or is unavailable.

3. Eligibility and your account

  • You must be at least 16 years old and able to form a binding contract.
  • Provide accurate information and keep your sign-in details and API tokens secret. You are responsible for activity under your account.
  • Tell us promptly at info@browseotter.com if you suspect unauthorized access.
  • One person or organization per account; do not share an account to avoid plan limits.

4. Acceptable use

You are responsible for everything you automate. You agree not to use the Service to:

  • access systems, accounts, or data without authorization, or store credentials you are not entitled to use;
  • automate a website in a way that breaks its terms or the law, or that you do not have the right to automate;
  • bypass CAPTCHAs, rate limits, paywalls, or other access controls;
  • send spam, run fraud, scrape personal data unlawfully, or harass anyone;
  • overload, attack, or probe other systems, or try to reach private or internal network addresses (these are blocked);
  • interfere with or reverse engineer the Service, bypass plan limits, or resell access without our written consent;
  • upload malware or content that infringes others' rights.

We may suspend or remove automations, credentials, or accounts that we reasonably believe break these rules, and we may cooperate with authorities.

5. Plans and billing

  • Free plan: up to 3 recordings, 1 active schedule, and 10 runs per rolling 24 hours.
  • Pro plan: $5 per month (USD), with unlimited recordings, schedules, and runs, billed monthly in advance, plus any taxes that apply.
  • Lifetime Pro: $10 once (USD), the same Pro features with no renewals, for as long as we operate the service. Buying it cancels any monthly Pro subscription you have.
  • Monthly Pro renews automatically each month until you cancel. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, handles customer service inquiries about payments, and processes returns; you agree to Paddle's buyer terms for your purchase.
  • You can cancel at any time from the billing portal in Settings. Cancellation stops future renewals and you keep Pro until the end of the period you already paid for.
  • If a renewal payment fails, the provider will retry. If it still cannot be collected, your plan returns to Free and limits apply again.
  • We may change prices or limits on at least 30 days' notice. Changes apply from your next billing period, and you may cancel before then.

6. Refunds

You can get a full refund of your first Pro payment if you ask within 14 days of paying it. Renewal payments are not refundable except for billing errors, duplicate charges, or where the law requires. Full details and how to ask are on the Refunds page.

7. Your content

You keep ownership of your recordings, credentials, and the data your runs produce ("Your Content"). You give us a limited license to host, process, and run it solely to operate the Service for you. Run records, videos, and screenshots are deleted automatically after 30 days; you can export recordings as JSON and delete your data or account at any time. You promise you have the rights needed to provide Your Content and to automate the sites you target.

8. Our intellectual property

The Service, including its software, design, and branding, belongs to us and our licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use it under these Terms. If you send us feedback, we may use it without obligation to you.

9. Availability and changes

We aim to keep the Service available but do not promise uninterrupted or error-free operation, and there is no uptime guarantee. We may change, add, or remove features, and we may take the Service down for maintenance. If we discontinue the Service we will give reasonable notice and a way to export your recordings.

10. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that automations will succeed on any particular website, or that results will be accurate or complete.

11. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or business, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or USD 50 if you only used the Free plan. Nothing in these Terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

12. Your responsibility

You agree to indemnify us against claims, losses, and costs arising from Your Content, your automations, or your breach of these Terms or the law, to the extent the law allows.

13. Termination

You can stop using the Service and delete your account at any time in Settings; deletion also cancels any active subscription (see Data deletion). We may suspend or end your access immediately if you break these Terms or create risk or legal exposure for us or others, and otherwise with reasonable notice. Sections that by their nature should survive termination will survive.

14. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice in the app or by email. If you keep using the Service after changes take effect, you accept them; if you do not agree, you can cancel and delete your account.

15. Governing law and disputes

These Terms are governed by the laws of Kosovo, and the competent courts of Kosovo have jurisdiction, without affecting any mandatory consumer protection rights you have under the law of the country where you live. Please contact us first at info@browseotter.com and we will try to resolve any issue informally.

16. Contact

Spartan (a trading name of Melos Bobi), Kosovo – info@browseotter.com